Frequently Asked Questions

Can't login

When I try to login I get a message "Username and/or password was incorrect.", and when I try to resend my password I get a message "Entered account information is invalid". What do I do?

In this case you will need assistance from Star Vault Support. Send in a ticket at the support section and include your full account information - username, full name, email, birthdate, adress, etc - including which payment method you used to purchase the account. If we can verify that you are the rightful owner of this account, we will assist you.

US version?

I want to buy Mortal Online, but the currency isn't in USD. Will a US version come out anytime soon?

The majority of MO players are currently from the US, so buying the game in EUR is not a problem. There is only one version of Mortal Online.

Credit card suspected of fraud

My credit card was rejected/denied due to suspected fraud! Why? What do I do?

First, make sure your account details matches the details for the credit card. Your first and last name, date of birth, address, zip, city, state, country - all these need to be a 100% match to the details of the credit card you're using.
Once you have a pending payment that is suspected of fraud, this needs to be cleared by our Payment Service Provider. Star Vault handles this continuously on an hourly basis, so if your payment is valid it should be approved within 24 hours.

Change payment method?

How do I change my billing information / payment method?

At the moment the only way to do this is to buy a product in the shop - e.g. 1 month of game time - and enter new billing information. If you want to wait until your current subscription expires, make sure you press the "Cancel Subscription"-button, or else your subscription will be automatically renewed and you will be billed with the currently registered payment method.