|[ No items ]|
Frequently Asked Questions
The content of this page is under development.
If you need further assistance you can contact Star Vault Support, or try searching Mortal Online Forums.
FAQ - Account
When I try to login I get a message "Username and/or password was incorrect.", and when I try to resend my password I get a message "Entered account information is invalid". What do I do?
In this case you will need assistance from Star Vault Support. Send in a ticket at the support section and include your full account information - username, full name, email, birthdate, adress, etc - including which payment method you used to purchase the account. If we can verify that you are the rightful owner of this account, we will assist you.
FAQ - Shop
I want to buy Mortal Online, but the currency isn't in USD. Will a US version come out anytime soon?
The majority of MO players are currently from the US, so buying the game in EUR is not a problem. There is only one version of Mortal Online.
Credit card suspected of fraud
My credit card was rejected/denied due to suspected fraud! Why? What do I do?
First, make sure your account details matches the details for the credit card. Your first and last name, date of birth, address, zip, city, state, country - all these need to be a 100% match to the details of the credit card you're using.
FAQ - Subscription
Change payment method?
How do I change my billing information / payment method?
At the moment the only way to do this is to buy a product in the shop - e.g. 1 month of game time - and enter new billing information. If you want to wait until your current subscription expires, make sure you press the "Cancel Subscription"-button, or else your subscription will be automatically renewed and you will be billed with the currently registered payment method.